![]() Or you want to purchase a new hotspot or a warranty hotspot has been added to your account.Ĭontact PCs for People to update your MEID on file for ACP or to clear your current hotspot from your ACP record so a new hotspot can be ordered.Įrror (Duplicate subscriber/duplicate address): The subscriber in this transaction is a duplicate of another subscriber. The MEID on file for you with the EBB does not match the one you are trying to renew. The approved device Is XXXXXXXXXXXXXXXXXXXXXX You were previously enrolled for EBB with PCs for People as your provider but have since had your EBB benefit transferred to another provider.Ĭontact PCs for People directly to request a 'transfer of benefits' to make PCs for People your ACP provider, consenting that the benefit will be removed from any other provider. Please use the transfer service to transfer subscribers between SACs when trying to approve clients order. Receiving Error (Validation Error): The SAC number cannot be changed during an update. If it is accurate, complete and return the ACP Household Worksheet to PCs for People along with your date of birth. The address on your PCs for People account being used to enroll for the EBB matches the address for someone else who is already enrolled for the EBB program at any provider.Ĭheck that your address is complete, including any apartment/unit number. Provide your date of birth as well as consent that the benefit will be removed from any other provider.Įrror (Duplicate Address): The primary address in this transaction matches the primary address of another subscriber. Please contact USAC at are already enrolled for EBB with another provider.Ĭontact PCs for People directly to request a 'transfer of benefits' to make PCs for People your ACP provider. Common ACP/EBB Error MessagesĮrror (Duplicate subscriber): The subscriber in this transaction is a duplicate of another subscriber. Please use the chart below for what each error means and how to proceed. NLAD is used to verify the identity of people enrolling for each program as well as ensure each enrollee is only signed up under one approved provider such as PCs for People.Īny error messages will pop up in a red banner when registering for the ACP or placing an ACP order. When signing up for the Affordable Connectivity Program (ACP) which has replaced the EBB Program or completing an ACP order, you may encounter error messages from the National Lifeline Accountability Database (NLAD) system used by the FCC to operate both the Lifeline phone benefit program and ACP internet program. Solution home PCs for People Programs Affordable Connectivity Program (ACP) - Formerly EBB EBB/ACP Program Error Guide
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